Privacy Policy ☁️💖

At Cloud Poppy, protecting your privacy is important to us.

We're committed to handling your personal information with care, respect, and transparency. This Privacy Policy explains what information we collect, how we use it, and how we help keep it safe when you visit our website or place an order with us.

Our Commitment to Kids' Privacy

As a brand created for young people, protecting children's privacy is something we care deeply about.

Cloud Poppy is proudly a faceless brand. We believe every child should have the opportunity to decide for themselves what they share online when they're old enough to make that choice. That's why we don't feature children's faces across our public channels and are committed to respecting and protecting the privacy of our community.

Age Requirement

By using our website, you confirm that you are at least 16 years of age, or that you have permission from a parent or guardian if you are under 16.

Information We Collect

When you shop with Cloud Poppy or interact with our website, we may collect information such as:

• Name

• Email address

• Phone number

• Shipping address

• Billing address

• Payment information

• Order history

We may also collect non-personal information, including:

• Device information

• Browser type

• Website activity and usage data

• IP address

This information helps us improve your shopping experience and keep our website running smoothly.

Cookies

Like most websites, we use cookies to make your experience better.

Cookies help us remember your preferences, understand how visitors use our website, and improve site performance.

You can choose to disable cookies through your browser settings, however some parts of our website may not function as intended.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Send shipping and tracking updates

• Respond to customer service enquiries

• Improve our website and customer experience

• Detect and prevent fraudulent activity

• Send marketing emails, promotions, or updates (only if you've chosen to receive them)

We will never sell your personal information to third parties.

Sharing Your Information

To operate our business, we may share your information with trusted service providers who help us with:

• Payment processing

• Shipping and delivery

• Website hosting and security

• Marketing and email communications

These providers only receive the information necessary to perform their services and are required to handle your information securely.

Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

While we work hard to keep your information secure, no online system can guarantee 100% security.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including:

• The right to know how your information is used

• The right to access the information we hold about you

• The right to request corrections to inaccurate information

• The right to request deletion of your information in certain circumstances

• The right to withdraw consent for marketing communications at any time

• The right to lodge a complaint with a relevant privacy regulator

If you would like to exercise any of these rights, please contact us.

International Customers

Cloud Poppy is based in Australia.

If you access our website from outside Australia, your information may be transferred to, processed, or stored in Australia or other countries where our trusted service providers operate.

Updates to This Policy

From time to time, we may update this Privacy Policy to reflect changes to our business, services, or legal obligations.

Any updates will be posted on this page, and the updated policy will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, we'd love to hear from you.

📧 hello@cloudpoppy.com.au

As a small family-run business, we value the trust you place in us and are committed to protecting your privacy every step of the way. ☁️💕